ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.
About Us:
As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.
Responsibilities and Job Description:
Server Setup and Configuration:
- Install, configure, and maintain server operating systems such as Linux distributions (e.g., CentOS, Ubuntu) or Windows Server.
- Set up and optimize web server software (e.g., Apache, Nginx, LiteSpeed) for hosting websites and web applications.
Control Panel Administration:
- Configure and manage web hosting control panels like cPanel, Plesk, or DirectAdmin.
- Create and manage hosting accounts, email accounts, databases, FTP accounts, and domain names within the control panel.
- Monitor resource usage and manage server-level settings through the control panel interface.
Security Management:
- Implement security measures to protect servers and hosted websites from cyber threats, including malware, hacking attempts, and DDoS attacks.
- Install and configure firewall software (e.g., iptables) to control network traffic.
- Regularly update server software and apply security patches to mitigate vulnerabilities.
Backup and Disaster Recovery:
- Set up and manage backup solutions to ensure data integrity and facilitate disaster recovery in case of hardware failure or data loss.
- Test backup systems regularly to verify data recoverability and implement backup rotation strategies.
Performance Monitoring and Optimization:
- Monitor server performance metrics such as CPU usage, memory usage, disk space, and network traffic.
- Identify performance bottlenecks and optimize server configurations for improved efficiency and reliability.
- Implement caching mechanisms (e.g., opcode caching, CDN integration) to enhance website performance and reduce server load.
Technical Support:
- Provide technical assistance to customers or internal users regarding web hosting services, server configurations, and troubleshooting.
- Respond to support tickets, emails, or phone calls promptly and effectively to resolve issues and ensure customer satisfaction.
- Document support activities and maintain a knowledge base for future reference.
Software Installation and Updates:
- Install and configure additional software packages or modules required for specific web hosting features or customer requirements.
- Manage software updates and upgrades for server software, control panels, and third-party applications to ensure compatibility and security.
Compliance and Policy Enforcement:
- Ensure compliance with industry regulations (e.g., GDPR, PCI DSS) and company policies related to data privacy, security, and acceptable use of resources.
- Enforce usage policies to prevent abuse, spamming, or unauthorized activities on the hosting infrastructure.
Skills and Experience Desired:
- BS or MS in IT, CS, SE, Telecom, or related fields.
- 4+ years of IT or related experience.
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.